Terms of Use.

These terms are an agreement between you and Sansa Group AB (Sweden), which operates HelloSoul. By creating an account or using the app you accept these Terms. Our Privacy Policy explains data handling; accepting these Terms does not give consent to AI processing or optional features. Those permissions are separate. Last updated 7 October 2026.

Adults only

HelloSoul is for people aged 18 and over. By using it you confirm you are an adult. Romantic conversation may require an age check on your iPhone. We close accounts that appear to belong to a minor.

What HelloSoul is

HelloSoul is an AI companion. Your companion, its voice, its pictures and its everyday life are generated by artificial intelligence and are fictional. It is not a person, therapist, doctor, lawyer, financial adviser or emergency service, and it can be wrong. Don’t rely on it for important decisions, and in an emergency contact your local emergency services.

Pictures, messages and calls from your companion

Your companion can make pictures in the conversation and send you one from its day now and then when you enable pictures. With notifications allowed it can send short messages and, at the check-in rhythm you choose, call you. You can turn each of these off, or change how often, in Settings at any time.

Your account

Keep access to your email and device secure; you’re responsible for activity on your account. You can export your data or delete your account in the app at any time.

Acceptable use

You agree not to use HelloSoul to:

• create, request or share sexual content involving minors, or content that sexualises anyone who appears to be under 18;
• try to get sexually explicit replies or nude pictures; romance on HelloSoul is welcome but always stays non-explicit;
• impersonate a real person, or create someone’s likeness or voice without their permission;
• harass, threaten or exploit anyone, or plan violence or other illegal activity;
• share photos of other people without the right to do so;
• give a companion the face of a real person without their permission, or of anyone who is or looks under 18;
• break, overload, reverse engineer or get around the service’s limits or safety systems.

We may limit or close accounts that break these rules, and report illegal content where the law requires it.

Your content

What you write, say and share stays yours. The limited licence needed to deliver the features you choose does not replace the separate data processing permissions described in the Privacy Policy. We do not sell your content. We require AI providers not to train on it. Pictures your companion makes are for your personal use.

Subscriptions and purchases

HelloSoul Pro is available as a weekly or yearly subscription with a weekly or monthly allowance of call time, and extra call hours can be bought as one-time purchases. On iPhone, purchases are made through Apple and billed to your Apple Account; on Android, they are made through Google Play and billed to your Google account. Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends. Manage or cancel them in your iPhone’s Settings → your name → Subscriptions, or in the Google Play app → your profile → Payments and subscriptions. Extra call hours are used after the plan’s allowance and don’t expire. If you delete your account, unused hours are deleted with it and are not refunded. Refunds are handled by Apple or Google Play under their policies. Prices are shown in the App Store or Google Play before you buy.

Purchases through the App Store are also governed by Apple’s Standard End User License Agreement. If these terms and Apple’s differ, these terms apply where the law allows, except that Apple is not responsible for HelloSoul or its support.

Changes and availability

We keep improving HelloSoul and may change or stop features. If we change these terms in a way that matters, we’ll tell you in the app before the change takes effect. If you don’t agree, you can stop using HelloSoul and delete your account.

Ending the agreement

You can delete your account at any time in Settings → Account. We may suspend or close an account that seriously or repeatedly breaks these terms. Deleting your account doesn’t cancel an Apple or Google Play subscription; cancel it in your Apple or Google Play subscription settings.

Liability

HelloSoul is provided as it is. To the extent the law allows, we are not liable for indirect losses or for decisions made based on what your companion says. Nothing in these terms limits rights you have as a consumer that can’t be limited by agreement.

Law and disputes

These terms are governed by Swedish law, without taking away the protection of the consumer law where you live. If something goes wrong, contact us first and we’ll try to fix it. EU consumers can also turn to their national consumer dispute body.

Contact

Sansa Group AB · support@hellosoul.my